AI phone agent for car dealerships and garages
At a dealership or garage the phone rings all day, usually when everyone is busy. Tibinet's AI phone agent answers, helps the caller and transfers the call when needed. Integrations with your dealer or garage software are in development.
Phone calls in the motor trade
Customers call a garage or dealership for all sorts of reasons. One wants to book a service, another asks whether their car is ready, a third wants to arrange a test drive. Meanwhile reception is busy at the desk, the workshop is working on cars and the salesperson is with a customer. The result: calls go unanswered, and customers call back or call someone else.
Many of these calls are much the same. They are about a booking, a status update or being put through to the right person. Those are exactly the calls an AI phone agent handles well, so your team can focus on the customer in front of them.
Why an AI phone agent
- Fewer missed calls. The agent answers when your team is busy, including the rush around opening and closing time.
- Available out of hours. In the evening and at weekends the agent records questions and requests, so you know the next morning who called and why.
- Workshop bookings. The agent asks for the registration number, the type of work and the preferred day, and suggests a time.
- Test drives and showroom visits. Interested buyers are helped the moment they call.
- Call transfers. Callers who want sales, the workshop or a specific colleague are put through to a number you set in advance.
- A short summary. After every call your team knows what the caller wanted.
Integrating with your dealer and garage software
An AI agent becomes truly useful once it can work with your own systems. That is why we are building an integration module for each supplier. The aim is for the agent to look up a customer and vehicle by registration number, put a booking straight into your workshop planner and add a note to the customer record. These integrations are still in development, and we are seeking to work with the suppliers on them.
Recognise the customer
The agent looks up the caller in your system by phone number or registration number.
Book the appointment
The agent checks available capacity in the workshop planner and makes the booking.
Record the call
A summary of the call is added as a note to the customer record.
Suppliers we are preparing integrations for
Below are the software packages we are preparing an integration for, grouped into three categories.
Dealer management 27
- AutoflexIn an independent garage the mechanic often answers the phone in the middle of a job.
- CarSysWith CarSys your workshop has work orders, planning and customer data in one place.
- WinCarDealerships that use WinCar often have several departments and sometimes several sites.
- AutomaaT GOAutomaaT GO by CSW Software handles sales, workshop and planning at many car businesses.
- winmotor nextYour garage runs on winmotor next, but your phone runs on your people.
- CPS autosoftCPS autosoft keeps your workshop, body shop and sales together.
- NextlaneNextlane supplies dealer management software to car businesses across Europe.
- KeyloopIntegration via API
- incadeaincadea is a dealer management system used by thousands of dealerships worldwide.
- Pinewood.AIDoes your dealership run on Pinewood.AI?
- QuiterQuiter is the DMS behind many dealerships in Spain and Latin America.
- GestFuturoAt an independent garage, the mechanic is often under a car when the phone rings.
- DCSnet neoDCSnet neo is a well-known DMS among franchised dealers in France.
- Loco-SoftLoco-Soft is a DMS widely used by car businesses in Germany and Austria.
- WERBAS//KSRWhether you service cars, commercial vehicles or agricultural machinery, the phone always rings at the wrong...
- movecIntegration via API
- Dragon2000Does your business run DragonDMS from Dragon2000?
- Kobra IIIntegration via API
- INFOFLEX FORDONIn an independent garage the mechanic often answers the phone too.
- AutoVisionDo you work with AutoVision?
- Cars SoftwareDoes your dealership or garage run on Cars Software?
- GNXGNX brings the workshop and the dealership together in the cloud.
- Advectus DMSAdvectus DMS covers the whole car business, from online shop to workshop.
- CDK GlobalIntegration via API
- Reynolds and ReynoldsMany dealerships rely on the Reynolds and Reynolds DMS to run their business.
- Dealertrack DMSDealertrack DMS runs in the cloud and keeps the dealership together.
- TekionIntegration via API
Workshop planning 7
- Plan-ITDoes your workshop use the Plan-IT digital planning board?
- Syntec-ITSyntec-IT makes software for tyre changes and the workshop at car dealerships.
- T:MEBLOCKRIntegration via API
- TjekvikWith Tjekvik, customers check their car in to the workshop digitally.
- DA / Digitales AutohausDo you plan your workshop in Digitales Autohaus?
- eDynamixMany customers book their service online, yet the phone keeps ringing.
- XtimeXtime is service scheduling software for franchised dealers, part of Cox Automotive.
Leads and CRM 13
- UnameITMany dealerships follow up their sales leads in LEF by UnameIT.
- AutodataWith Autodata you value cars, manage your stock and publish adverts online.
- Hexon DVIntegration via API
- EffytoolEffytool brings your leads from different channels together.
- WalcuIntegration via API
- Auto ITA caller asking about a car is a warm lead.
- DealerSocketYour sales team tracks leads and follow-up in DealerSocket.
- VinSolutionsIntegration via API
- CDK CRMIntegration via API
- ImpelImpel is an AI platform for car dealers, covering sales, service, chat and marketing.
- FullpathFullpath combines a customer data platform with marketing automation and a CRM for car dealers.
- Selly AutomotiveSelly Automotive is a CRM for independent and used car dealers in the United States.
- Dealer Lead TrackDealer Lead Track is an online CRM and lead management system for dealers in the United States.
- Dealer management and garage software (DMS). The heart of the business: customers, vehicles, job cards and invoices.
- Workshop planning and online booking. Systems that hold workshop capacity and customer appointments.
- CRM and leads. Software for tracking sales leads, test drives and follow-up.
Is your software not listed? Let us know. The packages dealers and garages use help us decide which integration to build next.
Curious what an AI agent could do for your business?
Leave your number and we will call you back to discuss how the agent fits your business, even while the integration is still in development.
Frequently asked questions
Yes. The agent answers calls, helps the caller, transfers to agreed numbers and gives you a summary of each call. Only working directly in your dealer or garage software is still in development.
We are preparing integrations with dealer management systems, workshop planning tools and CRM packages widely used in the motor trade. These pages show the status for each supplier.
That depends on working with the supplier and getting access to their integration options, so we do not give a date. Leave your details and you will hear from us as soon as it is ready.
No. The agent works with your existing telephony, through a SIP trunk or by forwarding calls to a number we give you. Some configuration is needed on your phone system or with your telephony provider.
Yes, to numbers you set in advance, such as the workshop, the sales team or a named colleague.
No. We only use the names of these packages to show what we intend to integrate with. We are seeking to work with the suppliers, but we are not affiliated with them.
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