AI phone agent and Tjekvik: from phone call to check-in
With Tjekvik, customers check their car in to the workshop digitally. Yet many of them phone first. Tibinet is working on an integration so our AI phone agent can link those calls to the check-in.
What Tjekvik does and where the phone falls short
Tjekvik is a Danish company from Copenhagen, founded in 2015. It provides digital check-in and check-out for the workshop: at home on a mobile, at a kiosk in the showroom or at an outdoor kiosk with a key safe. Franchised dealers in dozens of countries use it.
The service desk gets quieter, the phone does not. Customers ring to book, to move an appointment or to ask whether their car is ready. On busy mornings those calls go unanswered.
What the AI phone agent takes on
- Answering missed calls when the desk is busy.
- Workshop bookings with registration number and preferred day.
- Test drive requests for the sales team.
- Vehicle status updates once the integration can read them.
- Call transfers to the workshop or sales, cold or warm.
- Evenings and weekends covered, with a short summary of each call.
What the Tjekvik integration is going to do
Find the booking by registration
The agent will look up the planned appointment by registration number or phone number.
Prepare the check-in
A new or moved booking will be passed on so the customer can then check in digitally.
Pass on a note
What the customer said on the phone will be attached to the appointment as a note.
The integration is in development. According to its website, Tjekvik connects to the dealer's DMS. We are seeking cooperation with Tjekvik to discuss how we can link in. We do not have access yet.
Phones as smooth as your check-in?
Leave your number. We will call you back and show you what the agent can do for your workshop.
Tjekvik is a trademark of Tjekvik. Tibinet is not a partner of and is not affiliated with Tjekvik.
Frequently asked questions
No, that integration is still in development. The agent does take the booking and sends your team a summary.
No. The agent handles the phone call and check-in stays with Tjekvik. The aim is for the two to connect.
Yes, over a SIP trunk or by forwarding calls. Some configuration is needed on your side.
No. Tibinet is not a Tjekvik partner, although we are seeking cooperation.
We don't give a date. Leave your details and we will get in touch when it is ready.
Call me back
Leave your name and number. We will call you back at a time that suits you.
Keep me posted
We will let you know as soon as the integration is available. One message, no newsletter.