AI phone agent for dealerships using Dealertrack DMS
Dealertrack DMS runs in the cloud and keeps the dealership together. The phone really belongs in that picture too. With Tibinet's AI phone agent every caller is helped, and an integration with Dealertrack DMS is in development.
Dealertrack DMS and the daily phone
Dealertrack DMS is a cloud DMS from Cox Automotive, aimed at car dealers in North America. Cox Automotive also owns other well-known packages for the motor trade.
There is a queue at the service desk, the sales team is with customers and the phone keeps ringing. Anyone who hears the hold music three times will not call again.
What the agent does for your dealership
- No unanswered calls. The agent picks up, even when everyone is busy.
- Workshop bookings. With registration number, fault and preferred time.
- Test drives. The agent notes which car and when.
- Repair status. The agent will pass on the status once the integration can read it.
- Call transfers. To service, sales or finance, cold or warm.
- After closing. Requests are kept with a short summary.
What the Dealertrack DMS integration is going to do
Look up the customer
The agent will find the customer and vehicle in Dealertrack DMS by registration or phone number.
Book into the service schedule
The booking will be scheduled, ready to be turned into a repair order.
Add a note
The call summary will be added to the customer.
This integration is in development. Dealertrack offers integration options through Opentrack, an API programme for which suppliers go through certification. We are seeking to work with Dealertrack to follow that route. We do not have access yet, so we are not giving a date.
Every caller helped?
Leave your number. We will call you back and explain how you can start today.
Dealertrack DMS is a trademark of Dealertrack, Inc. (Cox Automotive). Tibinet is not a partner of and is not affiliated with Dealertrack, Inc. (Cox Automotive).
Frequently asked questions
Not yet. The integration is in development.
No. We are seeking to work with Dealertrack so we can integrate through Opentrack, but we do not have that access yet.
Answer calls, help callers, transfer to numbers you choose and briefly summarise every call.
No. The agent works with your current telephony through a SIP trunk or call forwarding. Some configuration is needed.
We are not giving a date. Leave your details and you will hear from us.
No, Tibinet is affiliated with neither.
Call me back
Leave your name and number. We will call you back at a time that suits you.
Keep me posted
We will let you know as soon as the integration is available. One message, no newsletter.