AI phone agent with an Xtime integration
Xtime is service scheduling software for franchised dealers, part of Cox Automotive. We are building an integration so Tibinet's AI phone agent can put service appointments straight into Xtime. That integration is still in development.
Xtime and the phone at the service desk
Xtime is software for the service department of franchised dealerships. It has modules for online booking (Schedule), check-in and customer communication (Engage), service marketing (Invite) and inspection (Inspect). Xtime is available in the United States, Canada and Australia.
Even with good online booking, the phone keeps ringing. Customers call to book a service, move an appointment or ask whether their car is ready. When the service adviser is busy at the desk, those calls go unanswered.
What the AI phone agent does
- Answers the phone when the service desk is busy.
- Books workshop appointments: asks for the registration number, the work needed and the preferred day.
- Arranges test drives for callers interested in a new or used car.
- Passes on repair status once the integration can read it.
- Transfers calls to the workshop or sales, on numbers you set in advance.
- Out of hours the agent records the request and sends a short summary.
What the Xtime integration is meant to do
Find customer and vehicle
The agent will look up the caller by registration number or phone number, so it knows which car the call is about.
Check capacity
The agent will check available capacity in Xtime and suggest a suitable time.
Record booking and note
The appointment goes into the schedule, with a summary of the call added as a note.
The Xtime integration is in development. Xtime has an integrations page listing connections with other systems. We are seeking cooperation with Xtime to gain access to those integration options.
Fewer missed service calls?
Leave your number. We will call you back and talk through what the agent can already do for your service desk.
Xtime is a trademark of Cox Automotive Inc. Tibinet is not a partner of and is not affiliated with Cox Automotive Inc.
Frequently asked questions
No. It is in development. The agent cannot yet put appointments directly into Xtime.
Yes. The agent answers, helps the caller, transfers calls and sends you a summary. Your team then enters the booking in Xtime.
No. The agent works through a SIP trunk or call forwarding. Some configuration is needed on your side.
No. We mention Xtime only because we are preparing an integration with it.
We are not giving a date. Leave your details and you will be among the first to hear.
Call me back
Leave your name and number. We will call you back at a time that suits you.
Keep me posted
We will let you know as soon as the integration is available. One message, no newsletter.