AI phone agent for car businesses using Advectus DMS
Advectus DMS covers the whole car business, from online shop to workshop. Yet callers simply want to speak to someone. Tibinet's AI phone agent answers, and we are working on an integration with Advectus DMS.
Advectus DMS in brief
Advectus DMS is a Finnish system for the motor trade. It covers the online shop, sales, the workshop and finance. The company is based in Jyväskylä, and in Finland it is an alternative to other large dealer systems.
At a dealership, sales, workshop and admin all overlap. Calls come in everywhere, but nobody really owns the phone. Callers are left waiting.
How the agent helps your team
- Every call answered. Even when sales and workshop are both busy.
- Servicing and repairs booked. The agent asks for the registration number and the type of work.
- Test drives arranged. For cars a customer has seen online.
- Vehicle status. The agent will pass on the status once the integration can read it.
- Call transfers. Cold or warm to sales, workshop or finance, on numbers you set.
- Evenings and weekends. Questions are captured in a short summary.
What the Advectus DMS integration should do
Find customer and vehicle
Using the registration number, the agent will look up the customer and car in Advectus DMS.
Work order or booking
The booking will be entered in the system as a work order or planner entry.
Note on the file
The call will be added as a note to the customer, so sales and workshop know the same.
This integration is in development. Advectus DMS already connects with online shops, finance providers and banks, among others. We are seeking to work with Advectus to gain access to their integration options, so we are not giving a date yet.
Is your phone in good hands?
Leave your number. We will call back and discuss how the agent fits your dealership.
Advectus DMS is a trademark of Advectus Nordics Oy. Tibinet is not a partner of and is not affiliated with Advectus Nordics Oy.
Frequently asked questions
No. We are working on it and seeking to work with Advectus.
No. The agent already answers calls, transfers them and briefly summarises each one.
The agent will recognise customer and car by registration number, put bookings into Advectus DMS and record the call against the customer.
Through a SIP trunk or by forwarding calls. You do not need to replace your phone system, but some configuration is needed.
That depends on working with Advectus. Leave your details and you will be the first to know.
No. Tibinet is not a partner of Advectus.
Call me back
Leave your name and number. We will call you back at a time that suits you.
Keep me posted
We will let you know as soon as the integration is available. One message, no newsletter.