AI phone agent for workshops that plan with Plan-IT

Plan-IT and the phone in the workshop

Plan-IT is a digital planning board for car workshops, founded in 1996. Many franchised dealers and workshops in the Netherlands and Belgium use it for online bookings, tyre changes, text message reminders and courtesy cars.

Even so, a large share of customers simply pick up the phone. During the morning rush the service adviser is at the desk and the phone keeps ringing. Callers who are not helped ring another garage.

What the AI phone agent does for your workshop

• Catches missed calls. The agent answers when your team is busy.
• Workshop bookings. The agent asks for the registration number, the type of work and the preferred day.
• Test drives. Interested buyers are helped straight away and passed on to sales.
• Repair status. The agent will give the status once the integration can read it.
• Call transfers. To the workshop or sales, on numbers you set in advance, cold or with a short introduction.
• Out of hours. The agent records requests and you receive a short summary of every call.

What the Plan-IT integration will do

1. 1

   Recognise customer and vehicle

   The agent looks up the caller by registration number or phone number.

2. 2

   Book the appointment

   The agent checks free capacity on the planning board and puts the appointment straight into Plan-IT.

3. 3

   Record a note

   A summary of the call is added to the appointment or the customer file.

This integration is still in development. Plan-IT runs a partner programme for companies that want to build an integration. We are seeking cooperation with Plan-IT for access to those integration options.

Plan-IT is a trademark of Plan-IT International B.V. Tibinet is not a partner of and is not affiliated with Plan-IT International B.V.