AI phone agent for dealers who work with Syntec-IT
Syntec-IT makes software for tyre changes and the workshop at car dealerships. Tibinet is building an integration so the AI phone agent can record bookings made by phone in that environment.
Syntec-IT at the dealership
Syntec-IT is a Dutch software house. It is known for its tyre change app, which measures tread depth on an iPad and handles the contract and tyre storage automatically. Syntec-IT also supplies sales administration, CRM and workshop dashboards, mainly to VAG dealers. It is not a standard DMS but an addition to one.
During the tyre season the phone never stops. Customers want to book a slot or ask whether their tyres are ready, while the workshop is running at full speed.
What the AI phone agent does
- Handles the peak. The agent answers when everyone is busy, including during the tyre season.
- Workshop and tyre change bookings. The agent asks for the registration number, the type of work and the preferred day.
- Test drives. People interested in a car are helped straight away.
- Status questions. The agent will give the status once the integration can read it.
- Call transfers. To the workshop or sales, cold or with a short introduction.
- Out of hours. Requests are recorded, with a short summary of every call.
What the Syntec-IT integration will do
Look up the vehicle
The agent finds the customer and car by registration number.
Book the appointment
The tyre change or workshop appointment goes into a slot that is still free.
Add a note
A summary of the call is added to the customer file.
The integration is in development. Syntec-IT does a lot of bespoke work and has no public partner programme. We are therefore seeking cooperation with Syntec-IT directly to discuss which integration options are available.
Is your phone overloaded in tyre season?
Leave your number. We will call you back and discuss how the agent can help.
Syntec-IT is a trademark of Syntec-IT. Tibinet is not a partner of and is not affiliated with Syntec-IT.
Frequently asked questions
No. We are still building that integration. The agent can already take the request and pass it on as a summary.
Answer, help the caller, transfer to fixed numbers and summarise every call.
Syntec-IT is an addition to your DMS. Which data the agent will use through Syntec-IT depends on the cooperation.
No. A SIP trunk or call forwarding is enough. Some configuration is needed on your phone system or with your provider.
No, we are not affiliated with Syntec-IT. We would like to work together to build the integration.
Call me back
Leave your name and number. We will call you back at a time that suits you.
Keep me posted
We will let you know as soon as the integration is available. One message, no newsletter.