No call missed
Aiva takes care of your guests, even during the busiest service.
← All industries
Make your hospitality personal
Never miss a reservation or hotel guest again.
Attention for the guest
The technology handles the rest
In hospitality, everything revolves around the welcome at the table. Tibinet lets you and your team stay on the floor while we answer the phone warmly and professionally: reservations, questions about the menu and confirmations all run by themselves.
Real-world examples
Your guest service on autopilot
See how Tibinet's AI helps guests professionally with reservations, questions and special requests.
Restaurants
Booking a table, asking about allergens or rescheduling a reservation: Aiva handles it hospitably.
Status Closed
Voice Aiva
Summary
A new guest reserves a table for 4 on Friday with a gluten-free dietary requirement. Aiva checked the table plan and recorded the reservation with a note.
Actions taken
- Table for 4 (Friday 19:30) booked
- Gluten-free dietary requirement noted on the reservation
Confirmation sent to the guest by SMS
is herefor all of hospitality
Restaurants
Hotels
Cafés & Bars
Catering
Grand cafés
Bakeries
Pizzerias
Food trucks
Event venues
Breweries
Ice cream parlours
Nightlife venues
Complete overview
One clean dashboard for every reservation
Track reservations, busy hours and missed calls straight from your Tibinet dashboard.
Tables booked instantly
Reservations are synced live with your table plan.
Immediate follow-up
Guests receive their confirmation or the menu in their inbox straight away.
Instant reminders
Send confirmations and reminders to minimise no-shows.
Set up in no time
Your menu, opening hours and table plan are connected and ready to use in no time.
Secure and transparent
For every guest
We process reservations and guest data encrypted and in line with the latest privacy guidelines.
GDPR-proof
Guest data is stored securely and used solely for the reservation and the requested follow-up.
No data selling
We never sell or share your guests' data with third parties. Everything stays within your own venue.
Secure integrations
Direct, secure connections to your reservation and point-of-sale system through protected API links.
Privacy & transparency
Our tools mind their own business. Not yours
Reservation and guest data deserve the highest level of protection. Our features work autonomously, traceably and encrypted. Hover over a card to see how each channel works together instantly.
SMS confirmations of reservations are sent instantly and securely to minimise no-shows.
Emails with menus, confirmations and quotes are sent instantly and neatly structured.
Reservations and group bookings are placed in your table plan in real time, with no double bookings.
Aiva answers calls instantly and records the reservations in your clear dashboard.
Hospitable together
Actively invested in your venue
What matters to your venue matters to Tibinet too. We deliver flawless communication that removes frustrating waiting times, so guests are helped faster and better. Smart automation that keeps the pressure on the phone to a minimum, without losing the warm, personal atmosphere.
Never a reservation missed
Guests and new leads are answered immediately, hospitably and correctly. No engaged tone during the lunch rush, but instant handling of reservations and questions.
More calm on the floor
Tibinet takes routine calls and reservations completely off your hands and connects urgent matters straight through. Your team keeps its full focus on the guests in the venue.
A secure guest environment
Every conversation is processed to the strictest standards. The AI infrastructure strictly protects the data of your guests and your venue.