AI phone agent for dealerships using Reynolds and Reynolds
Many dealerships rely on the Reynolds and Reynolds DMS to run their business. The phone deserves the same care. Tibinet's AI phone agent answers calls, and we are working on an integration with the Reynolds DMS.
Reynolds and Reynolds and being reachable
Reynolds and Reynolds is a large American DMS for car dealers, with its ERA and POWER systems. It is headquartered in Dayton, Ohio, and has country sites for the United Kingdom, Germany and France, among others.
Service advisers talk to customers at the desk and walk into the workshop. Meanwhile the phone rings. A customer who reaches nobody simply books their service elsewhere.
Where the agent helps
- Answering straight away. Even when every service adviser is on a call.
- Servicing and MOT bookings. The agent asks for the registration number, mileage and preferred day.
- Test drives and showroom visits. Recorded immediately for the sales team.
- Is my car ready? The agent will pass on the status once the integration can read it.
- Call transfers. Cold or with a short handover to service, sales or parts.
- Out of hours. Every request is waiting for you the next morning, summarised.
What the Reynolds DMS integration should deliver
Recognise
The agent will find the customer and vehicle in the Reynolds DMS by registration number.
Schedule
The service booking will go into the schedule, as the basis for the repair order.
Record
A short note about the call will be added to the customer file.
This integration is in development. Reynolds lets third parties exchange data through its own certified interface programme. We are seeking to work with Reynolds and Reynolds to qualify for it. We do not have that access yet, and we are not giving a date.
Take pressure off your service desk?
Leave your number. We will call you back to discuss what the agent can already do.
Reynolds and Reynolds is a trademark of The Reynolds and Reynolds Company. Tibinet is not a partner of and is not affiliated with The Reynolds and Reynolds Company.
Frequently asked questions
No. The integration is in development and requires working with Reynolds and Reynolds.
It answers, deals with questions, records requests, transfers to agreed numbers and sends you a summary.
Customer and vehicle by registration number, the service schedule and the customer file for a note.
Your phone system stays. You connect the agent through a SIP trunk or call forwarding, with some configuration on your side.
No. Tibinet is not a partner of and is not affiliated with Reynolds and Reynolds.
Call me back
Leave your name and number. We will call you back at a time that suits you.
Keep me posted
We will let you know as soon as the integration is available. One message, no newsletter.