AI phone agent for dealers using AutoDesktop by Auto IT
A caller asking about a car is a warm lead. Tibinet is working on an integration between its AI phone agent and AutoDesktop, so that such calls can go straight into the CRM as a lead or a task.
Auto IT, AutoDesktop and sales on the phone
Auto IT was founded in 2012 by a group of Danish car dealers. The company provides AutoDesktop, a sales and customer system, and the car site Biltorvet.dk. According to Auto IT, around 70 per cent of Danish dealers use its software.
Many leads come in by phone, often out of hours or while the sales team is with a customer. An unanswered call is a missed opportunity.
What the AI phone agent does for sales and service
- Answers calls that would otherwise be missed.
- Asks which car the caller is interested in and arranges a test drive.
- Takes workshop booking requests, with registration number and preferred day.
- Passes on repair status once the integration can read it.
- Transfers calls to a salesperson or the workshop, on numbers you set.
- Records every enquiry out of hours, with a short summary.
What the AutoDesktop integration is meant to do
Recognise the customer
The agent will look up the caller in AutoDesktop by phone number or registration number.
Log a lead or test drive
A new prospect will be added to the CRM as a lead, and a test drive as an appointment.
Create a follow-up task
The salesperson will get a call-back task, with the call summary attached.
The integration is in development. According to Auto IT, AutoDesktop already links with DMS packages and other services, but we have not found a public API. We are seeking cooperation with Auto IT for access to their integration options.
Never miss a sales opportunity?
Leave your number. We will call you back and discuss what the agent can do for your sales team.
AutoDesktop is a trademark of Auto IT A/S. Tibinet is not a partner of and is not affiliated with Auto IT A/S.
Frequently asked questions
No. That integration is in development. For now your team receives a summary after every call, so no lead slips through.
The agent asks about the car and a suitable time and records it. Once the integration is ready, the test drive will also go into AutoDesktop.
You do not need to replace it. You connect the agent via a SIP trunk or call forwarding, which needs some configuration on your phone system or with your provider.
No. Tibinet is not affiliated with Auto IT A/S and mentions AutoDesktop only as software we aim to integrate with.
Call me back
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We will let you know as soon as the integration is available. One message, no newsletter.