Business telephony in the cloud, with the AI agent built in

The AI agent in your telephony

• Outside opening hours, the AI agent answers instead of a recorded message.
• If the caller chooses "other questions" in the IVR menu, the agent helps.
• If nobody in the queue picks up, the agent takes the call.

You can choose the agent as a destination anywhere: for a number, an option in the IVR menu, a queue overflow, outside opening hours, or when busy or unanswered.

What is included

• Numbers. Phone numbers from our stock, or transfer your existing numbers through number porting. You choose the destination for each number.
• Handsets. SIP accounts for desk phones and softphones, including in the browser (WebRTC). Each extension can have its own outgoing number.
• Call forwarding. Always, when busy or when unanswered, to another extension, a queue, an IVR menu, voicemail, the AI agent or an external number.
• Follow me. Let an extension ring on to several numbers, at the same time or one after another.
• Queues. With strategies such as ring all, round robin or longest idle, and a destination if nobody answers.
• IVR menu. With your own recorded greeting, options per key and a destination when no choice is made.
• Opening hours. Several time blocks per day, blocks past midnight, public holidays and exception days, with separate destinations for open and closed.
• Announcements. Play your own recording and then continue to the next destination.
• Voicemail. A PIN per mailbox, your own greeting and the message as an email attachment. You can listen from your own handset.
• Separation per customer. Your extensions, queues and IVR menus are for your organisation only. Other customers' extensions cannot be reached.

Emergency number

The emergency number 112 works with your own number as the caller ID, even if the subscription is suspended. Please note: with internet telephony the emergency centre does not automatically see the address of your premises, only the provider's address. Always state your location to the operator.

Already have a phone system?

Then there is no need to switch. The AI agent is added as an extra destination over a SIP trunk. Read how to connect the AI phone agent to your phone system. If your provider does not offer a trunk, you can forward calls to a number of the agent.