AI phone agent with a VinSolutions integration
VinSolutions is the Cox Automotive CRM for franchised dealers in the United States. We are preparing an integration so Tibinet's AI phone agent can log phone leads and test drives in VinSolutions. That integration is not ready yet.
VinSolutions and the phone in the showroom
VinSolutions Connect CRM is aimed at franchised dealers in the US. It works closely with other Cox Automotive products such as Xtime, Dealertrack DMS, Dealer.com, Autotrader and Kelley Blue Book.
A lead who picks up the phone is often at their most interested. But the salesperson is with a customer and the BDC lines are full. A caller who gets no answer simply rings the next dealership.
What the AI phone agent does
- Answers every call, even when sales and the workshop are busy.
- Books test drives and showroom visits with the caller.
- Books workshop appointments by registration number, type of work and preferred day.
- Passes on repair status once the integration can read it.
- Transfers calls to sales or the workshop, on numbers you choose.
- Out of hours the agent notes what the caller wants and sends a summary.
What the VinSolutions integration is meant to do
Recognise the caller
The agent will look up the caller by phone number or registration number and see whether a lead or customer already exists.
Log the lead or test drive
A new prospect goes into VinSolutions as a lead, together with the requested test drive.
Set up follow-up
The call summary becomes a note, with a follow-up task for the salesperson.
This integration is in development. VinSolutions offers integration options for partners through Cox Automotive. We are seeking cooperation with VinSolutions to gain access to them.
Stop missing hot leads?
Leave your number. We will call you back and show how the agent covers your phones.
VinSolutions is a trademark of Cox Automotive Inc. Tibinet is not a partner of and is not affiliated with Cox Automotive Inc.
Frequently asked questions
Not yet. The integration is in development. For now the agent sends you a summary for your team to enter.
Recognise callers, log leads and test drives, and create a follow-up task with a call note for the salesperson.
No. You connect the agent through a SIP trunk or call forwarding. Some configuration is needed on your side.
No. Tibinet is not a partner of Cox Automotive or VinSolutions, although we are seeking cooperation.
Call me back
Leave your name and number. We will call you back at a time that suits you.
Keep me posted
We will let you know as soon as the integration is available. One message, no newsletter.