AI phone agent with a Quiter integration
Quiter is the DMS behind many dealerships in Spain and Latin America. Tibinet's AI phone agent answers the phone when your team is busy. An integration with Quiter is being worked on.
Quiter at the dealership
Quiter is a Spanish DMS group from Santander, founded in 1995, with offices in Portugal, Argentina, Mexico and Colombia. According to its website more than 2,200 dealerships use its software. Quiter AutoWeb is a web-based DMS with its own integrations, including one with the phone system.
Linking the phone system to the DMS does not solve the moments when nobody picks up. Between reception, workshop and showroom, calls go unanswered, especially at opening time and around lunch.
What the AI phone agent catches
- Missed calls, so callers always reach someone.
- Workshop bookings with registration number, fault and preferred day.
- Test drives for new and used cars.
- Repair status updates once the integration can read them from Quiter.
- Transfers to sales, the workshop or parts, cold or warm.
- Out-of-hours calls answered and summarised.
What the Quiter integration is going to do
Find customer and vehicle
The agent will look up the customer and vehicle in the DMS by registration number.
Book into the planning
The workshop booking will be scheduled so the work order can be prepared.
Record the call
A short note about the call will be added to the customer record.
This integration is in development. We are seeking cooperation with Quiter to discuss which integration options are available. We have not found a public API, and we do not have access yet.
Curious what the agent can do for your dealership?
Leave your number and we will call you back for a short conversation.
Quiter is a trademark of Quiter Servicios Informáticos, S.L. Tibinet is not a partner of and is not affiliated with Quiter Servicios Informáticos, S.L.
Frequently asked questions
No, the integration is in development. The agent can already answer calls, transfer them and summarise them.
A telephony link connects your phone system to the DMS. The agent actually answers the call and helps the caller, even when nobody is available.
Look up customer and vehicle by registration number, schedule a workshop booking and add a note to the customer record.
No. Tibinet is not affiliated with Quiter Servicios Informáticos.
That depends on cooperation with Quiter. We don't give a date, but we will keep you informed if you leave your details.
Call me back
Leave your name and number. We will call you back at a time that suits you.
Keep me posted
We will let you know as soon as the integration is available. One message, no newsletter.