AI phone agent for garages using INFOFLEX FORDON
In an independent garage the mechanic often answers the phone too. Tibinet is building an integration between its AI phone agent and INFOFLEX FORDON, so callers are helped without the work grinding to a halt.
About INFOFLEX FORDON
INFOFLEX FORDON is a business system from Infoflex Data AB in Stockholm for workshops, dealers and parts shops in Sweden. It is aimed mainly at independent garages and covers cars, heavy vehicles, motorcycles and caravans.
Staff are thin on the ground in such a garage. Whoever is under a car cannot pick up, and a customer who gets no answer rings the next garage.
What the AI phone agent does
- Answers when nobody is free.
- Takes bookings for servicing, repairs or tyres, with registration number and preferred day.
- Helps buyers of used cars arrange a test drive.
- Answers status questions once the integration can read the status.
- Transfers calls to the workshop or a named colleague.
- Works evenings and weekends, with a summary of each call.
What the INFOFLEX FORDON integration is meant to do
Customer and vehicle
The agent will look up the customer and vehicle in INFOFLEX FORDON by registration number.
Work order or planner
A booking will be recorded as a work order or placed in the workshop planner.
Note
The call summary will be added to the customer record.
This integration is in development. Infoflex has ready-made integrations with accounting and text message services, among others, plus its own workshop planner, but we have not found a public API. We are seeking cooperation with Infoflex to discuss the options.
Free up your hands in the workshop?
Leave your number. We will call you back and discuss how the agent can lighten the load at your garage.
INFOFLEX FORDON is a trademark of Infoflex Data AB. Tibinet is not a partner of and is not affiliated with Infoflex Data AB.
Frequently asked questions
No. The integration is in development and not yet available.
Yes. The agent answers calls, records requests, transfers to agreed numbers and sends a short summary after every call.
The agent can handle any type of call you describe in advance. What the integration will read from INFOFLEX FORDON depends on cooperation with Infoflex.
Through a SIP trunk or by forwarding your calls. Your phone system stays, but some configuration is needed.
No. Tibinet is not affiliated with Infoflex Data AB.
Call me back
Leave your name and number. We will call you back at a time that suits you.
Keep me posted
We will let you know as soon as the integration is available. One message, no newsletter.