AI phone agent for dealerships using Nextlane
Nextlane supplies dealer management software to car businesses across Europe. Tibinet is working on an integration that will let the AI phone agent use customers, vehicles and workshop bookings in your Nextlane system.
A large dealership means a lot of calls
Nextlane is a European group offering DMS and CRM solutions for car dealers, with offices in several countries. Several local software packages sit under the Nextlane name. At dealers with multiple brands and sites, calls come in all day: bookings, questions about ongoing repairs, interest in a car. Some of them never reach the right person.
What the AI phone agent does
- Picks up calls that would otherwise be missed, across all your sites.
- Takes workshop bookings with the registration number and a description of the work.
- Arranges test drives for people interested in a particular model.
- Handles questions about an ongoing repair. The agent will pass on the status once the integration can read it.
- Transfers calls to the right department or site, cold or warm.
- Reachable out of hours, with a summary of each call.
What the Nextlane integration will do
Recognise customer and vehicle
The agent looks up the customer and car in the DMS by registration number or phone number.
Book into the workshop plan
An agreed appointment goes straight into the planning, linked to the vehicle and work order.
Note and follow-up
The call summary is added to the customer file. A sales enquiry becomes a task for the salesperson.
This integration is in development. Nextlane offers open integration options through the Nextlane Platform and runs a partner programme for applications. We are seeking cooperation with Nextlane for access. We do not have that access yet.
Calls under control at every site
Leave your number. We will call you back and discuss how the agent can route your calls.
Nextlane is a trademark of Nextlane. Tibinet is not a partner of and is not affiliated with Nextlane.
Frequently asked questions
No. The integration is in development and not yet available.
We do not know yet. It depends on the integration options for each package. Let us know which one you use.
Yes. It answers, helps callers, transfers to the right department or site and gives a short summary after every call.
Not replace it. The agent works through a SIP trunk or call forwarding. Some configuration is needed on your phone system or with your provider.
No. We are seeking cooperation with Nextlane, but we are not a partner and are not affiliated with them.
Call me back
Leave your name and number. We will call you back at a time that suits you.
Keep me posted
We will let you know as soon as the integration is available. One message, no newsletter.