AI phone agent for workshops using eDynamix
Many customers book their service online, yet the phone keeps ringing. Tibinet is working on an integration between its AI phone agent and eDynamix, so that phone bookings can land in the same diary as online ones.
What is eDynamix?
eDynamix is a British company based in Morpeth. Its platform, now called exsto, covers online workshop bookings, service reminders, menu pricing, CRM and payments. It is used by dealerships across a wide range of car brands.
A reminder often leads to a phone call. If the service department is busy when it comes in, the customer waits or gives up.
How the AI phone agent helps
- Answers at busy times, so missed calls do not become missed bookings.
- Takes service bookings, with registration number, work required and preferred day.
- Arranges test drives for interested buyers.
- Handles status questions once the integration can read the status.
- Transfers calls to the workshop or sales.
- Covers out of hours, with a short summary after every call.
What the eDynamix integration is meant to do
Find customer and car
The agent will look up the customer and vehicle by registration number.
Check availability
The agent will see which times are free in the workshop diary.
Booking and note
The appointment will be booked and the call summary added as a note to the customer.
The integration is in development. The eDynamix website has no public API, but it does offer a contact route for partner enquiries. We are seeking cooperation with eDynamix for access to their integration options.
Take the pressure off the phones?
Leave your number. We will call you back and discuss what the agent can do for your service department.
eDynamix is a trademark of eDynamix. Tibinet is not a partner of and is not affiliated with eDynamix.
Frequently asked questions
No. We are working on it, but it is not available yet.
Yes. The agent answers calls, records booking requests, transfers to agreed numbers and sends you a summary.
The aim is for the agent to see free slots in the diary, book appointments and add a note to the customer record.
Through a SIP trunk or by forwarding calls. Your phone system stays, but some configuration is needed.
No. Tibinet is not affiliated with eDynamix.
Call me back
Leave your name and number. We will call you back at a time that suits you.
Keep me posted
We will let you know as soon as the integration is available. One message, no newsletter.