AI phone agent for dealerships using CDK Global
CDK Global is one of the major DMS suppliers to car dealers in North America. There too, the phone rings at the busiest moments. Tibinet's AI phone agent catches those calls, and an integration with CDK is in development.
CDK Global and the pressure on the phone
CDK Global supplies DMS software to car dealers, manufacturers and truck dealers in the United States and Canada. Its international business continued under a different name in 2021. For Europe, CDK is mainly a point of reference.
A large dealership receives many calls for service, sales and parts. When the lines are full, some callers give up. Those are missed bookings and missed sales.
What the agent handles
- Peak times covered. Several calls at once, with no queue.
- Service bookings. Registration number, type of service and preferred day are all asked for.
- Test drives. Interested buyers arrange a showroom visit.
- Repair status. The agent will pass on the status once the integration can read it.
- Call transfers. To service, sales or parts, cold or warm.
- After closing. Requests are recorded with a short summary.
The intended CDK integration
Customer and vehicle
The agent will look up the customer and vehicle in the CDK DMS by registration or phone number.
Service booking and work order
The booking will go into the service schedule, ready to become a work order.
Call note
The summary will be added as a note to the customer record.
This integration is in development. CDK offers integration options through Fortellis, its own API and marketplace platform. We are seeking to work with CDK to gain access. We do not have access yet, and we are not giving a date.
Help more callers?
Leave your number and we will call you back about the options for your dealership.
CDK Global is a trademark of CDK Global, LLC. Tibinet is not a partner of and is not affiliated with CDK Global, LLC.
Frequently asked questions
No. The integration with the CDK DMS is in development.
Not yet. Fortellis is the platform through which CDK offers integrations. We are seeking to work with CDK to make use of it.
Yes, without an integration. The agent answers, helps the caller, transfers calls and sends a summary.
No. A SIP trunk or call forwarding is enough. Some configuration is needed on your side.
No. Tibinet is not affiliated with CDK Global.
Call me back
Leave your name and number. We will call you back at a time that suits you.
Keep me posted
We will let you know as soon as the integration is available. One message, no newsletter.