AI phone agent with a WERBAS//KSR integration
Whether you service cars, commercial vehicles or agricultural machinery, the phone always rings at the wrong moment. Tibinet's AI phone agent answers and helps the caller. An integration with WERBAS//KSR is in development.
WERBAS//KSR and the workshop
WERBAS//KSR is German workshop software, formed from the merger of WERBAS and KSR, with offices in Holzgerlingen and Neu-Ulm. It has three products: VCS, NET and the cloud version NXT. They are used by independent workshops, commercial vehicle and agricultural workshops and brand partners of Opel/PSA, DAF, MAN and Iveco, among others.
With a lorry off the road or a tractor out of action mid-season, the customer wants to speak to someone fast. If everyone is in the workshop, that call is lost.
What the agent does for your workshop
- Answers straight away, even when everyone is busy in the workshop.
- Takes bookings with registration number, vehicle type and fault.
- Arranges test drives for new or used vehicle sales.
- Passes on status updates once the integration can read them from WERBAS//KSR.
- Transfers urgent calls to the workshop manager or an on-call mechanic, cold or warm.
- Nights and weekends covered, with every call summarised.
What the WERBAS//KSR integration is going to do
Find customer and vehicle
The agent will look up the customer and vehicle in WERBAS//KSR by registration number.
Schedule in the workshop
The booking will go into the planning so the work order can be prepared.
Note on the record
What the customer reported will be added as a note to the customer or vehicle.
The integration is in development. WERBAS//KSR reports almost 200 integrations with partners and suppliers, but we have not found public API documentation on its own website. We are seeking cooperation with Werbas KSR to discuss the options.
Never miss an urgent call again?
Leave your number. We will call you back and look at how the agent fits your workshop.
WERBAS//KSR is a trademark of Werbas KSR GmbH. Tibinet is not a partner of and is not affiliated with Werbas KSR GmbH.
Frequently asked questions
Not yet, the integration is in development. The agent already answers calls and sends a summary after each one.
Yes. You decide which questions the agent asks and whom it transfers to, for example for urgent jobs.
We will discuss which version suits the integration best with Werbas KSR, so we can't say yet.
It doesn't need replacing. The agent works over a SIP trunk or through call forwarding, though a small setting is needed on your side.
No, Tibinet is not affiliated with Werbas KSR GmbH.
Call me back
Leave your name and number. We will call you back at a time that suits you.
Keep me posted
We will let you know as soon as the integration is available. One message, no newsletter.