AI phone agent for dealerships that use WinCar
Dealerships that use WinCar often have several departments and sometimes several sites. Callers want to reach the right person quickly. Tibinet is building an integration that will let the AI phone agent look up and record information in WinCar.
WinCar and the phone at the dealership
WinCar is a Dutch DMS and garage package that has been around for more than thirty years. It has modules for sales, workshop, parts, finance, communication and management. Its users include larger dealer groups.
At a business like that, calls come in at one place while the question belongs with sales, the workshop or parts. Callers who wait too long or are put through to the wrong person give up.
What the AI phone agent does for your dealership
- The right department. The agent asks what the call is about and transfers to sales, the workshop or a named colleague, cold or with a short introduction.
- Workshop bookings. The registration number, type of work and preferred day are asked straight away.
- Test drives. Interested buyers are helped and noted for the salesperson.
- Vehicle status. The agent will give the status once the integration can read it.
- Busy times and evenings. Missed calls are caught and requests recorded.
- Summary. After every call the department knows what the customer wanted.
What the WinCar integration will do
Customer and vehicle
The agent looks up the caller by registration number or phone number in WinCar.
Booking or work order
A workshop appointment is added to WinCar, so the workshop knows what is coming.
Note on the file
The call summary is saved on the customer record.
This integration is in development. WinCar has an integrations page with partners and says it is expanding its API integrations. We are seeking cooperation with WinCar for access to their integration options.
Does your dealership use WinCar?
Leave your number. We will call you back and look at how the agent fits your business.
WinCar is a trademark of WinCar Automotive ICT Solutions. Tibinet is not a partner of and is not affiliated with WinCar Automotive ICT Solutions.
Frequently asked questions
No. We are building it and seeking cooperation with WinCar. There is no date yet.
Yes. You decide in advance which numbers belong to which department or site. That works without the integration too.
Look up customer and vehicle, record a workshop appointment and add a note to the customer file.
No. The agent connects through a SIP trunk or call forwarding. Your telephony administrator will need to configure this.
No. Tibinet is independent of WinCar. We only mention WinCar because we are preparing an integration.
Call me back
Leave your name and number. We will call you back at a time that suits you.
Keep me posted
We will let you know as soon as the integration is available. One message, no newsletter.