Support that thinks along with you, without the wait
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What Tibinet Support solves for you
Whether you have questions about configuration, run into problems or simply want to know how something works, we are here for you.
Installation & Configuration
Help setting up your Tibinet services
- Setting up VoIP telephony
- Configuring the AI Voice Assistant
- Guided app installation
- Connecting your calendars
Adjustments & Customisation
Optimise the services for your situation
- Adjusting AI voice and style
- Personalising call flows
- Setting opening hours
- Configuring notifications
Outages & Issues
Back up and running quickly after technical issues
- Resolving connection problems
- Improving audio quality
- Analysing error messages
- Account recovery
Questions & Explanations
Understand how everything works
- Features explained
- Best-practice tips
- Billing questions
- Feature requests
Support Care
Premium support for peace of mind
- Priority during outages
- Direct access to specialists
- Proactive monitoring
- Personal account manager
Tibinet Support Care
For customers who want extra peace of mind. You get priority during outages or urgent questions.
- Priority during outagesYou go to the top of the queue for urgent problems
- Live chat with specialistsDirect contact with a human when you need it
- Proactive monitoringWe spot problems before you notice them
Support Care ActiveFrequently asked questions
Pick a topic and see straight away how it works.
AI Voice Assistant
Everything about your smart phone assistant
10 questions
AI Voicemail
Smart voicemail that works for you
10 questions
VoIP Telephony
Calling over the internet, reachable anywhere
10 questionsSupport & Setup
Help with installation and use
10 questionsHelp and contact
- 1Topic
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- 3Contact
How can we help you?
Choose a topic. Browse the answers or continue to our contact details.