AI phone agent for dealerships using Tekion
Tekion builds an AI-driven cloud DMS for car dealers. An AI phone agent is a natural fit alongside it. You can use Tibinet's agent today, and the integration with Tekion is in development.
Tekion and the phone at the service desk
Tekion is a cloud-native DMS from Pleasanton, California, founded in 2016. According to its own website, more than 3,000 dealerships use it, mainly in North America.
Even with modern software, the phone remains a bottleneck. Service advisers cannot serve a customer and answer the line at the same time. Calls left ringing cost bookings.
What the agent takes off your hands
- Answering calls. Every caller gets through straight away.
- Service bookings. The agent asks for the registration number, the work required and the preferred day.
- Test drives. Interested buyers arrange a time there and then.
- Repair status. The agent will pass on the status once the integration can read it.
- Call transfers. Cold or warm to service, sales or parts.
- Evenings and weekends. Requests are recorded, with a short summary for your team.
What the Tekion integration should do
Retrieve customer and vehicle
The agent will look up the customer and vehicle in Tekion by registration or phone number.
Booking and repair order
The service booking will go into the Tekion schedule, ready for a repair order.
Note on the customer
The call summary will be added to the customer file.
This integration is in development. Tekion offers integration options through its Automotive Partner Cloud, with APIs and webhooks. We are seeking to work with Tekion to gain access. We do not have that access yet, so we are not giving a date.
Ease the load on your service desk?
Leave your number. We will call you back and show you how the agent works.
Tekion is a trademark of Tekion Corp. Tibinet is not a partner of and is not affiliated with Tekion Corp.
Frequently asked questions
Not yet. The Tekion integration is in development.
No, not yet. We are seeking to work with Tekion to gain that access.
Fewer missed calls. The agent answers, helps the caller, transfers to set numbers and summarises every call.
Look up customer and vehicle by registration number, put the service booking into Tekion and add a note to the customer.
No. The agent works through a SIP trunk or call forwarding. You will need to configure something on your phone system or with your provider.
No. Tibinet is not affiliated with Tekion.
Call me back
Leave your name and number. We will call you back at a time that suits you.
Keep me posted
We will let you know as soon as the integration is available. One message, no newsletter.