AI phone agent and Impel: an integration in development
Impel is an AI platform for car dealers, covering sales, service, chat and marketing. Tibinet wants the calls our AI agent answers to land neatly in Impel. That integration is in development.
Impel and the phone
Impel started out as SpinCar and has been called Impel since 2022. The platform includes Sales AI, Service AI, Chat AI and Marketing AI, and is used by dealers in dozens of countries, with an office in London.
Dealerships that do a lot online often find the phone lagging behind. Customers still call, and that is exactly when nobody is free to answer.
What our AI phone agent does
- Answers calls that would otherwise be missed.
- Books workshop appointments and asks for the registration number.
- Arranges test drives for callers who want to see a car.
- Passes on repair status once an integration can read it.
- Transfers calls to sales or the workshop, on numbers you choose.
- Is available out of hours and turns each call into a short summary.
What the Impel integration is meant to do
Match the caller to a customer
Using the phone number or registration number, the agent will check whether the caller is already known.
Pass on a lead or booking
A sales enquiry or test drive will go to Impel as a lead, a service question as a booking request.
Note and follow-up
The call summary is added to the customer, so follow-up can continue without asking again.
We are working on this integration, but it is not ready. Impel runs a partner programme for technology partners. We are seeking cooperation with Impel to gain access to its integration options.
Your phones as well organised as your chat?
Leave your number. We will call you back and look at what the agent can do for you.
Impel is a trademark of Impel. Tibinet is not a partner of and is not affiliated with Impel.
Frequently asked questions
Impel has its own AI products. Our agent focuses on the phone: answering, helping, transferring and summarising.
No, it is in development. Calls do not yet flow into Impel automatically.
Yes. Without the integration your team receives a summary after every call.
No. The agent works through a SIP trunk or call forwarding. You do need to configure something on your phone system or with your provider.
No. Tibinet is not a partner of Impel and is not affiliated with it.
Call me back
Leave your name and number. We will call you back at a time that suits you.
Keep me posted
We will let you know as soon as the integration is available. One message, no newsletter.