AI phone agent for dealerships using incadea
incadea is a dealer management system used by thousands of dealerships worldwide. Tibinet is working on an integration that will let the AI phone agent use customer data, vehicles and workshop bookings in incadea.
What incadea is, and where the phone falls short
incadea is a German DMS headquartered in Munich. It is used by dealerships working with a wide range of car brands. These businesses have their processes well organised in the DMS, but the phone often runs alongside it. Callers wait, get passed around or hang up, and their question ends up nowhere.
What the AI phone agent does for your business
- Answers calls your reception can no longer handle.
- Books workshop appointments for servicing, tyres or a repair.
- Arranges test drives and notes which model the caller is interested in.
- Tells callers how a repair is going once the integration can read the status. Until then, the agent notes the question.
- Transfers calls to the workshop, sales or a named member of staff, cold or warm.
- Works evenings and weekends too, with a summary of each call.
What the incadea integration will do
Registration number first
The agent asks for the registration number and uses it to look up the customer and vehicle in incadea.
Booking and work order
The appointment goes into the workshop plan, with a draft work order for the requested job where needed.
Update the customer file
A short summary of the call is added to the customer file as a note.
This integration is in development. incadea describes an API-first approach and works with an ecosystem of partners. We are seeking cooperation with incadea to gain access to its integration options.
Your phones as well organised as your DMS
Leave your number. We will call you back and discuss how the agent can make you easier to reach.
incadea is a trademark of incadea GmbH. Tibinet is not a partner of and is not affiliated with incadea GmbH.
Frequently asked questions
No. We are working on it, but it is not available yet.
Look up customers and vehicles by registration number, put appointments in the workshop plan and add a note to the customer file.
Yes. It answers, helps callers, transfers to fixed numbers and gives a short summary after every call.
No. The agent works through a SIP trunk or call forwarding. Some configuration is needed on your phone system or with your provider.
There is no date yet. It depends on cooperation with incadea. Leave your details and we will keep you informed.
Call me back
Leave your name and number. We will call you back at a time that suits you.
Keep me posted
We will let you know as soon as the integration is available. One message, no newsletter.