Connect an AI phone agent to a Panasonic PBX

Panasonic PBXs at a glance

At the end of 2020 Panasonic announced that it was withdrawing from business communication systems worldwide, including the KX-NS and KX-NSX PBXs. New hardware is no longer supplied. Many systems are still in use and support SIP trunks. For how the connection works in general, see connecting an AI phone agent to your phone system.

How the connection works

• A SIP trunk from the Panasonic to Tibinet, using registration (the most common option) or an IP-based connection.
• The PBX needs a SIP trunk licence (channel).
• Your PBX calls the agent on a short number in your dial plan. The agent transfers back only to numbers on your PBX that you agree with us in advance.

What your installer does

1. 1

   Set up the SIP trunk

   Create a SIP trunk using the details we send you.

2. 2

   Codec and DTMF

   Enable G.711 A-law and set DTMF to RFC 4733.

3. 3

   Create the routes

   One route for the agent numbers (85XX and 88XXXXX) and an inbound route for the transfer numbers.

4. 4

   Open the firewall

   Allow SIP and RTP (ports 10000 to 20000) to and from our address.

All ports, codecs and settings are listed on the technical details page.

Transferring calls

• Cold transfer: by default through a second call to your PBX. This always works.
• Warm transfer: your colleague first hears a short summary and presses 1 to take the call or 2 to decline. If nobody answers, the caller stays with the agent.
• REFER: only if the PBX accepts it from this trunk. If it fails, the platform falls back to the second call.
• The summary is also sent as a SIP header. Whether a handset displays it depends on your PBX and handsets; we do not promise it.

Points to watch

Panasonic is a trademark of Panasonic Holdings. Tibinet is not a partner of, or affiliated with, Panasonic.