Connect an AI phone agent to innovaphone
An innovaphone PBX works well with SIP trunks to external providers. That makes it easy to add the Tibinet AI phone agent as an extra destination, using registration or an IP-based connection. When a person is needed, the agent transfers the call to your own handsets.
innovaphone at a glance
innovaphone is a German manufacturer of IP phone systems. Its PBX works well with SIP trunks to external providers, and the manufacturer documents this in its wiki. For how the connection works in general, see connecting an AI phone agent to your phone system.
How the connection works
- A SIP trunk object (SIP interface) to Tibinet, using registration or an IP-based connection.
- A route in the dial plan sends the agent numbers to that trunk.
- The agent transfers back only to numbers on your PBX that you agree with us in advance.
What your IT team does
Create the SIP trunk
Create a SIP trunk using the details we send you.
Codec and DTMF
Enable G.711 A-law and set DTMF to RFC 4733.
Create the routes
A route for 85XX and 88XXXXX, and an inbound route for the transfer numbers.
Firewall and SBC
Open the firewall and any reverse proxy or SBC for SIP and RTP to and from our address.
All ports, codecs and settings are listed on the technical details page.
Transferring calls
- Cold transfer: by default through a second call to your PBX. This always works.
- REFER: optional. The PBX must allow blind transfer via REFER on this trunk. If it fails, the platform falls back to the second call.
- Warm transfer: your colleague first hears a short summary and presses 1 to take the call or 2 to decline. If nobody answers, the caller stays with the agent.
- The summary is also sent as a SIP header. Whether a handset displays it depends on your configuration; we do not promise it.
Points to watch
Connect your innovaphone?
Leave your details. We will call you back and send you the trunk details.
innovaphone is a trademark of innovaphone AG. Tibinet is not a partner of, or affiliated with, innovaphone.
Frequently asked questions
Yes. The agent connects to the innovaphone PBX, and Ascom handsets attached to it are called like any other handset. Read more on the page about Ascom environments.
Yes, as long as the queue's number is on the list of agreed destinations.
No. We connect through a standard SIP trunk.
No. With registration it also works without a fixed address. With a fixed address, an IP-based connection is possible.
Call me back
Leave your name and number. We will call you back at a time that suits you.