Connecting the AI phone agent to Enreach (formerly Voiceworks)

About Enreach

This page is about Enreach telephony on the Dutch market, which used to be sold under the Voiceworks name. Voiceworks and i4IP have continued under the Enreach name since April 2022. Enreach supplies cloud telephony through partners, often under the partner’s own name. Enreach also supplies Swyx.

Type of provider

Cloud telephony through partners, and Swyx

Integration method

Forwarding, or through Swyx or another phone system of your own

Transfers

Cold via forwarding; cold, REFER or warm through your own phone system

Agent’s number

New, or an existing number via number porting

How the integration works

• Cloud telephony: in the Enreach management portal, or through your partner, set up a forward to one of the agent’s phone numbers. The agent transfers back to a number in your organisation.
• Swyx or your own phone system: connect through a SIP trunk on that phone system. See connecting the AI agent to Swyx.

With call forwarding, the agent gets its own phone number from Tibinet, either a new number or an existing one via number porting. There is more on the page about forwarding calls to the AI phone agent.

With your own phone system, the agent is added as an extra destination through a second SIP trunk to Tibinet. There is always some work on your phone system: creating a trunk, allowing our address and setting up routes. The settings are listed in the technical details for your IT team.

What you or your administrator does

1. 1

   A number for the agent

   The agent gets its own phone number from Tibinet. This is a new number, or an existing number via number porting.

2. 2

   Set up the forward

   In the Enreach management portal, or through your partner, set up a forward to the agent’s number.

3. 3

   Agree a transfer number

   Tell us the phone number the agent may transfer callers to, for example your reception’s direct number.

4. 4

   Test

   Call your own number and choose the route to the agent. Check whether the caller’s number comes through.

5. 5

   With your own phone system

   Create a second SIP trunk to the SIP address we give you. Allow our address in the firewall, add a route to the agent numbers and a route back for the transfer numbers. We supply the details and test with you.

Transferring to your staff

With call forwarding, the agent makes a cold transfer to a phone number you choose. The caller goes straight to that number.

Through your own phone system there are more options. The agent only calls numbers on your phone system that you have agreed with us in advance.

• Cold: our platform calls your phone system with a second call. If nobody answers or the line is busy, the caller goes back to the agent.
• REFER (optional): your phone system transfers the call itself. If your phone system refuses or the transfer fails, the platform falls back to the second call.
• Warm: your colleague first hears a short summary and presses 1 to take the call or 2 to decline. No key press, no answer or busy counts as declining; the caller then stays with the agent.

No phone system of your own? There is an alternative

You can also take your business telephony entirely from Tibinet, with the AI agent as a destination in your IVR menu, in a queue or outside opening hours. Your current numbers can move with you via number porting. Read more about hosted telephony from Tibinet.

Using a different phone system or provider? See all AI phone agent integrations.

Enreach and Voiceworks are trademarks of Enreach. Tibinet is not a partner of and is not affiliated with Enreach.