Connecting the AI phone agent to Dstny (formerly Destiny)
Do you make calls with Dstny, formerly Destiny? Then you forward calls to a phone number of the Tibinet AI phone agent. Callers who need a person are transferred by the agent to a number of your team.
About Dstny
This page is about Dstny telephony on the Dutch market. Destiny has continued as Dstny since February 2022. Dstny supplies cloud telephony, often through partners, and in the Netherlands it has acquired Voips and OZMO, among others. Dstny also offers telephony in Microsoft Teams.
- Type of provider
- Cloud telephony, often through partners, and telephony in Microsoft Teams
- Integration method
- Forwarding to one of the agent’s numbers
- Transfers
- Cold, to a phone number
- Agent’s number
- New, or an existing number via number porting
How the integration works
- Cloud telephony: a forward to one of the agent’s phone numbers, set up in your management portal or by your partner.
- Teams via Dstny: ask your partner whether a route to an external SIP destination is possible. If not, use forwarding. See also connecting the AI agent to Microsoft Teams.
With call forwarding, the agent gets its own phone number from Tibinet, either a new number or an existing one via number porting. There is more on the page about forwarding calls to the AI phone agent.
What you or your administrator does
A number for the agent
The agent gets its own phone number from Tibinet. This is a new number, or an existing number via number porting.
Set up the forward
In your management portal, set up a forward to the agent’s number, or ask your partner to do it.
Agree a transfer number
Tell us the phone number the agent may transfer callers to, for example your reception’s direct number.
Test
Call your own number and choose the route to the agent. Check whether the caller’s number comes through.
Teams via Dstny
Do you make calls in Microsoft Teams via Dstny? Ask your partner whether a route to an external SIP destination is possible. If not, use forwarding.
Transferring to your staff
With call forwarding, the agent makes a cold transfer to a phone number you choose. The caller goes straight to that number. This way the agent can put a caller back through to your team, by transferring to a number of that team.
No phone system of your own? There is an alternative
You can also take your business telephony entirely from Tibinet, with the AI agent as a destination in your IVR menu, in a queue or outside opening hours. Your current numbers can move with you via number porting. Read more about hosted telephony from Tibinet.
Using a different phone system or provider? See all AI phone agent integrations.
Connect the AI phone agent to Dstny?
Tell us how you make calls with Dstny today. We will call you back and send the details for the forward or the trunk.
Dstny is a trademark of Dstny. Tibinet is not a partner of and is not affiliated with Dstny.
Frequently asked questions
Yes, if you can forward to an external number.
Yes, by transferring to a number of that team.
On most plans it does.
No. You only forward the calls that the agent should answer.
That depends on your provider. Test it. If it does not come through, the agent sees the number the call was forwarded from.
Yes. Forward calls to the agent’s number. You can also take your telephony entirely from Tibinet, with the AI agent as a destination in your IVR menu or outside opening hours. Your numbers can move with you via number porting.
Call me back
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