Connecting an AI phone agent to Dialpad
Dialpad is cloud telephony with its own AI layer. You connect Tibinet's AI agent by forwarding calls to the agent's phone number, for example outside office hours or when nobody answers. The agent transfers callers back to a Dialpad number of your team.
Dialpad and the AI agent
Dialpad does not offer your own SIP trunk to a third party as standard, although external companies do offer BYOC solutions. For most organisations, forwarding to a phone number is therefore the simplest route. You do not need to cancel Dialpad; you only forward the calls you choose.
How the integration works
- To the agent: a main line, department or call centre in Dialpad forwards to a phone number of the agent, for example outside office hours or when nobody answers.
- Back to your team: the agent transfers to a Dialpad number of your team that you agree with us in advance.
What your administrator does
Get the agent's number
We give you a phone number for the agent, either new or ported from your current provider.
Set up forwarding
On the main line, department or call centre, set up forwarding to the agent's number for the times you choose.
Agree the return number
Agree with us which Dialpad number the agent may transfer to.
Test
Call your own number, follow the route to the agent and check whether the caller's number comes through.
Transfers
The agent makes a cold transfer to a phone number. Warm transfers with 1 or 2 apply to a trunk connection, not to call forwarding. Read more about forwarding calls to the agent's phone number.
Points to watch
- With most providers, forwarding uses call minutes, because it is an outbound call.
- Whether the caller's number comes through depends on Dialpad. Test it.
Would you rather move your telephony to Tibinet entirely, with the agent built in? See hosted business telephony. Related pages: Aircall and 8x8. All platforms are listed in the integrations overview.
Connecting Dialpad to the AI agent?
Leave your details. We will call you back and set up a number for the agent.
Dialpad is a trademark of Dialpad, Inc. Tibinet is not a partner of, or affiliated with, Dialpad.
Frequently asked questions
Tibinet's agent holds the conversation itself in Dutch, using your knowledge base, and can transfer calls. What suits you depends on what you want to automate.
No. You only forward the calls you choose.
That depends on Dialpad. Test it.
Yes. Only forward calls to the agent's number outside office hours.
With most providers it does, because it is an outbound call from your Dialpad number.
Call me back
Leave your name and number. We will call you back at a time that suits you.