Connecting an AI phone agent to Aircall

Aircall and the AI agent

According to Aircall's own help centre, you cannot connect an external SIP trunk or phone system to Aircall. With the "forward to external number" feature, however, a call can go to a phone number outside Aircall. That number is the agent's number at Tibinet.

How the integration works

• To the agent: with "forward to external number", a call goes to a phone number of the agent. Aircall allows one external number at a time.
• Back to your team: the agent transfers to an Aircall number of your team that you agree with us in advance.

What your administrator does

1. 1

   Get the agent's number

   We give you a phone number for the agent, either new or ported from your current provider. It must be a Tibinet number, not an Aircall number.

2. 2

   Set up forwarding to an external number

   In Aircall, set up forwarding to the agent's number, for example for the hours when nobody answers.

3. 3

   Agree the return number

   Agree with us which Aircall number the agent may transfer to.

4. 4

   Test

   Call your own number and check that the call reaches the agent and whether the caller's number comes through.

Transfers

The agent makes a cold transfer to a phone number. Warm transfers with 1 or 2 apply to a trunk connection, so they are not available with Aircall. Read more about forwarding calls to the agent's phone number.

Points to watch

• Aircall counts a forwarded, answered call as an outbound call. On the Tibinet side, your own subscription applies.
• Whether the caller's number comes through depends on your Aircall settings.

Would you rather move your telephony to Tibinet entirely, with the agent built in? See hosted business telephony. Related page: connecting the AI agent to Dialpad. All platforms are listed in the integrations overview.

Aircall is a trademark of Aircall. Tibinet is not a partner of, or affiliated with, Aircall.