More attention for members
Aiva answers member questions, schedules trial lessons and takes appointments, so your team stays available on the floor while every request receives proper follow-up.
Sport and lifestyle, privacy in motion
Handle member questions, trial lessons and appointments carefully without losing speed or personal contact.
Members stay in control
Contact details, membership questions and appointments are shared only with authorised staff. You decide what is needed and how long it remains available.
A direct explanation
What data is needed for a trial lesson?
Usually only the details needed to make contact, book a time and confirm the request. Ask only what is necessary.
Who can view member data?
Only staff with the appropriate role. Limit access to the team handling member questions, planning or follow-up.
Are trial-lesson details kept automatically?
This depends on retention settings. Choose a period that fits the purpose and delete or anonymise old data.
Frequently asked questions
Can Aiva schedule trials and appointments?
Yes, when the required calendar or planning connection is active in your setup.
Can a member request deletion?
Yes, through the agreed privacy contact.
Are member details used for marketing?
Only with an appropriate basis and clear communication.
Can I set questions per location or team?
Yes, the call flow can reflect your services, locations and opening hours.
How is health information handled?
Do not request medical information unless necessary and appropriately set up. When in doubt, a staff member should take over.
Can a member ask general questions anonymously?
Yes. General questions do not need to create a member profile.
How long are callbacks kept?
You decide based on purpose, policy and legal retention duties.
Who can see summaries?
Only authorised staff with the right access in your organisation.
What happens outside opening hours?
Aiva can take the question and prepare a summary for the next working day.
How does a member know they are speaking with AI?
Aiva can introduce herself as the virtual assistant of your gym or lifestyle business.