Focus on the guest
Aiva effortlessly handles reservations and questions, without requiring your attention. While the AI handles calls carefully and according to privacy rules, your team can focus fully on service and guests in the venue.
Hospitality, supported by secure AI
How we process reservations, dietary requirements and customer questions with the utmost respect for your guests’ privacy.
Protection of customer data
Whether a guest reserves a table, asks about a menu item or shares dietary requirements, this information is encrypted and shared only with authorised employees of your business.
A direct explanation
How does Aiva handle dietary requirements or allergies?
When a guest shares specific requirements, such as an allergy or a preference for pure, additive-free ingredients, this is recorded safely and accurately in the summary. These preferences are strictly protected and never used for other purposes.
Are callers’ phone numbers stored?
Phone numbers are shown only so you can confirm a reservation or call a guest back about changes. Administrators can configure these details to be anonymised automatically after a chosen period.
Can everyone in my venue access guest data?
No. You decide exactly who gets access. A manager may have full dashboard access, while service staff can be limited by role to the reservation names for that evening.
Frequently asked questions
How are table reservations recorded?
When Aiva accepts a reservation, only necessary details, such as name, time, number of guests and notes, are encrypted as text in your secure dashboard.
What happens to customer questions outside opening hours?
Aiva safely answers the calls and the text summary is ready in the portal the next working day. Processing uses the same strictly secured European servers.
Does Tibinet use reservation history for marketing?
No, never. The customer database belongs exclusively to your business. We do not use this data to build or sell profiles.
Can guests ask for information anonymously?
Yes. General questions about opening hours or the menu do not create a customer profile and details are not retained unnecessarily.
How long do reservation details remain in the system?
You decide this in your account settings. To meet GDPR requirements, you can configure old reservation data to be cleaned up automatically after a fixed period.
Can Aiva safely answer questions about ingredients?
Yes. Aiva can be trained on your menu. Questions about allergens or drink ingredients are handled accurately without sharing the interaction data externally.
Is the system fully GDPR-ready for hospitality?
Yes. We apply strict data minimisation, host everything in the EU and give you tools to handle customer requests, such as the right to erasure.
What if a guest wants their data deleted?
In the portal, an administrator can permanently delete a specific guest and their related conversation history with one action.
Are audio recordings made of orders or reservations?
No, unless you explicitly enable this for quality purposes. By default, speech is converted to text immediately and the audio is destroyed.
How do you secure the portal on the work floor?
Sessions on shared devices, such as a till or restaurant tablet, use HTTPS and can be configured to log out automatically after inactivity.