Discover how Tibinet processes medical appointments and patient information with strict GDPR attention and medical confidentiality.
Aiva schedules appointments, answers questions about reimbursements and collects the necessary intake, without requiring your attention. While the technology runs securely in the background, it directly reduces the workload for clinicians and reception staff.
Sensitive patient data and medical conversations are handled with encryption. We act only as a processor; the data remains with your practice or clinic and is processed according to the agreed European security measures.
When a patient calls about a condition or treatment, speech is converted to text in real time and placed in your portal in encrypted form. No audio recordings are kept permanently.
The setup can be aligned with the security and privacy requirements of the healthcare organisation. Confirm the current agreements, documentation and required safeguards for your specific situation before use.
Only verified and authorised staff within your practice. You can configure roles so reception staff and medical specialists see only the information necessary for their role.
It can do so where necessary for the agreed service, only on behalf of your practice as controller and with appropriate agreements and safeguards.
Processing arrangements are recorded in the agreement belonging to your setup. Before use, confirm that it covers your healthcare process and confidentiality requirements.
No. Patient data and calls are not used to train public or internal AI models. Data is kept separate for the agreed service.
No, not by default. A connection requires explicit activation by an administrator and suitable security and processing arrangements.
The setup can be configured to mask highly sensitive numbers in the text summary.
You manage this within the agreed setup. Align retention periods with the legal duties and privacy policy of your clinic or practice.
We use appropriate technical and organisational safeguards. The exact measures are documented in the current agreement and technical documentation for your setup.
Yes, where legally possible. You can remove a patient’s call history in the portal while respecting medical retention duties.
Aiva clearly identifies herself as the practice’s virtual assistant and follows the privacy protocol communicated by your healthcare organisation.
Aiva does not perform medical triage. You can configure agreed emergency keywords to route directly to a human emergency line. In doubt, always transfer to a person and call emergency services for acute danger.
