Focus on the request
Aiva handles new requests, appointments and callbacks when your team is busy. The relevant information is placed clearly in the portal for focused follow-up.
Business conversations, organised securely
Protect customer questions, leads and callbacks while your team works professionally and efficiently.
Role-based access
Business contact details, summaries and follow-up actions are available only to staff who need them. You decide what each role can view and manage.
A direct explanation
What data does Aiva request for a business enquiry?
Only information needed to understand the request, arrange an appointment or pass on a callback. Your organisation defines the questions and purpose.
Who can view leads and summaries?
Only authorised team members with the appropriate role. Limit access to staff who handle the request.
How long are callback requests kept?
You decide based on the purpose, internal policy and applicable legal retention periods. Set the retention period clearly in advance.
Frequently asked questions
Can Aiva recognise different types of enquiry?
Yes, the call flow can be configured around the topics and next steps your organisation uses.
Are business calls used for marketing?
Not without an appropriate legal basis and clear arrangements. Data is processed for the agreed purpose.
Can I give employees different permissions?
Yes. Use roles that match the function, such as reception, sales or management.
Can a customer request access?
Yes. Access and correction requests are handled by the organisation as controller through the agreed privacy contact.
Can I delete a call summary?
Yes, where legally and operationally possible, while respecting any retention duties.
Is call audio stored?
This depends on the setup. Store audio only where there is a clear purpose and appropriate basis.
Can Aiva put appointments directly into my calendar?
This depends on the connected setup and the permissions you have activated.
How do I protect sensitive business information?
Ask only what is necessary, limit team access and define retention periods.
What happens outside opening hours?
Aiva can accept the request and prepare a text summary for follow-up on the next working day.
How does a customer know they are speaking with AI?
Aiva can clearly introduce herself at the start as your organisation’s virtual assistant.