Secure from the first second
Aiva answers calls autonomously and handles them carefully, without requiring your attention. Speech is converted to text in real time over an encrypted connection, after which the audio is deleted immediately.
Your conversations
processed securely
Discover how our AI handles and encrypts phone calls autonomously, with maximum privacy for your callers.
Back to overviewYour data does not train us
The content of your business calls is strictly confidential. We never use calls or customer information from your practice to train general public AI models operated by third parties.
A direct explanation
Does Aiva store call audio?
No. To protect caller privacy, calls are not stored as permanent audio files. Aiva listens, converts the sound waves to text in real time and immediately removes the audio from the servers after processing.
Who can read transcripts and summaries?
Only users authorised by you within your practice. Tibinet staff do not have access to the content of your calls unless you explicitly grant temporary permission for technical support.
Are my calls protected against interception?
Yes. The connection between the telecom provider and our AI servers is secured with SIP-TLS (Transport Layer Security), so every call is encrypted during transmission.
Frequently asked questions
How does speech-to-text conversion work?
Aiva listens to the caller and converts speech to text in real time through secure European servers. This text forms the basis for the summary in your portal.
What happens to the text summaries?
Summaries are encrypted and stored in your protected Tibinet portal, so you and your team can follow up on actions efficiently.
Does Tibinet train third-party systems with my calls?
No. Your business and patient data stays within your environment. We do not feed public AI models with your call information.
Can Aiva filter sensitive information such as identity or payment details?
Yes. Our systems can be configured to mask specific patterns, such as card numbers or identification numbers, so they do not appear in the final text.
How long are summaries visible in my portal?
You determine the retention period. Administrators can configure call data to be automatically and permanently deleted after a chosen period, such as 30 or 90 days.
Does AI processing take place exclusively in Europe?
Yes. Our AI infrastructure and the servers responsible for speech processing are located within the EU, in line with GDPR requirements.
Can a caller refuse to speak with Aiva?
Aiva is transparent about her role as an AI assistant. Where the call flow allows it, she can transfer the call smoothly to a human employee.
Do human employees listen in on the AI?
No. Calls are handled autonomously. There is no human listening department, and only your authorised users can read the conversations in the portal.
What happens with unintelligible calls or noise?
If Aiva cannot understand a caller, she politely asks them to repeat themselves. Unintelligible audio fragments are destroyed in real time like all other audio.
How does a caller know they are speaking with AI?
Aiva clearly introduces herself at the start of the call as your practice’s virtual assistant, ensuring transparency for every customer or patient.