Tibinet for government and municipalities
Municipalities that are always reachable.
Aiva is the AI phone assistant that handles the first line. Built for the strict requirements of the public sector. Experience how natural an AI conversation can feel.
Practice examples
From front desk to buzzer. Handled.
Experience Tibinet in action at a municipality. Select a service and see a realistic call that Aiva manages with precision and care.
Passport application
Booking, rescheduling or requesting home delivery. Aiva handles it while the KCC stays calm.
Citizen wanted an appointment for passport renewal. Aiva found a suitable slot and confirmed by SMS.
Actions performed
- Time slot Thursday 10:15 booked in the calendar
- Confirmation sent to the citizen by SMS
- Aiva informed automatically
Aiva for municipalities
Manage your communications.
From the contact centre to the front desk: with Tibinet you keep all communications centrally visible. Every call, appointment and report is captured clearly, so your team always knows what is happening and what needs to happen.
Your telephony, calmly handled.
Aiva handles routine questions and connects your team when a case calls for it.
Example
A resident calls about renewing a passport. Aiva answers the question, notes the context and sets up the appointment.
Time for the work that matters.
Technology should serve civil servants, not replace them. By absorbing first-line calls, Tibinet gives your team time for complex cases, empathy and human attention.
How we complement each other
| Capability | Aiva AI Assistant | Staff / Contact Centre |
|---|---|---|
| Response & Wait Time | Instant reply (< 2 seconds) | Subject to queue times during peaks |
| Availability | 24/7 telephone standby | Standard business hours only |
| Routine & FAQ | Handled fully and instantly | Requires manual assistance |
| Complexity & Empathy | Screens and prepares context | Full focus on complex personal cases |
Fewer repeat questions for the contact centre
Beperk de druk op het KCC door eenvoudige vragen over openingstijden en procedures automatisch op te vangen.
Clear summaries and call-back requests
Elke actie en afspraak wordt helder gestructureerd en klaargezet in uw huidige systemen.
Human handover whenever it is needed
Zodra een situatie erom vraagt, wordt de burger naadloos doorverbonden voor de juiste persoonlijke service.