Connecting an AI phone agent to Content Guru storm
Content Guru provides storm, a cloud contact centre platform widely used by government, utilities and healthcare. By default you connect Tibinet's AI agent by forwarding calls from a storm flow to the agent's phone number. If your storm set-up offers a route to an external SIP destination, a SIP connection is also possible.
storm and the AI agent
storm has a SIP trunking service for connecting existing phone systems to storm. Whether storm also allows a route to an external SIP destination such as Tibinet in your set-up is something to discuss with Content Guru. That is why forwarding to a phone number is the default route.
How the integration works
| Call forwarding (default) | SIP route (after checking with Content Guru) | |
|---|---|---|
| To the agent | A storm flow forwards to a phone number of the agent | A route from storm to the SIP address we give you |
| Back into storm | The agent transfers to a storm number | The same, over the SIP route |
| Transfers | Cold, to a phone number | Cold, warm with 1 or 2, REFER as an option |
What your administrator does
Get the agent's number
We give you a phone number for the agent, either new or ported from your current provider.
Update the storm flow
Have the flow forward to the agent's number at the point you choose.
Link the return number
Link the storm number the agent transfers to with the right queue, and agree that number with us.
Test
Call your own number, follow the route to the agent and check whether the caller's number comes through.
Transfers
With call forwarding, the agent makes a cold transfer to a phone number. Warm transfers with a summary and 1 or 2 only apply to a SIP route. Read more about forwarding calls to the agent's phone number.
Points to watch
- Forwarding will probably use minutes, depending on your storm contract.
- Whether the caller's number comes through depends on how storm forwards the call. Check it in a test.
- There is no ready-made storm integration. This is a telephony connection.
Would you rather move your telephony to Tibinet entirely? See hosted business telephony. Related contact centre platforms: Genesys Cloud CX and NICE CXone. All platforms are listed in the integrations overview.
Connecting storm to the AI agent?
Leave your details. We will call you back and work out the route that fits your storm set-up.
Content Guru and storm are trademarks of Content Guru. Tibinet is not a partner of, or affiliated with, Content Guru.
Frequently asked questions
No. It is a telephony connection.
Yes, through a number that lands on that queue in storm.
For call forwarding, nothing special. For a SIP route, a route and an allowed address.
Probably, depending on your storm contract.
Only over a SIP route. With forwarding to a number, transfers are cold, to a phone number.
Call me back
Leave your name and number. We will call you back at a time that suits you.